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Online store policies and terms of use Atelier du Chef

Please read our online store's Purchase Policies and Conditions before placing an order. By placing an order through our online store, you confirm that you accept these purchase conditions.

Pricing policy

The prices listed on our online store are in Canadian dollars and are the same as those in-store, unless otherwise stated. The prices charged are those in effect at the time of the order. These prices are subject to change without notice. Prices are also subject to applicable customs duties. For more information about customs duties and the final price of a Product , please contact our customer service at sac@atelierduchef.com .

Order from the online store

Information about each item is provided to facilitate selection before adding it to the Cart It is possible to modify and verify the content of the Cart at any time. Once the order is complete, you must proceed to checkout.

In the event that a Product is no longer available. Atelier du Chef communicate with the client as soon as possible to inform them and suggest a Product equivalent. The customer can also obtain a refund.

At his discretion, Atelier du Chef may cancel an order or limit the quantities ordered. In these cases, Atelier du Chef will inform the customer as soon as possible.

Once the transaction has been completed, if the customer wishes to cancel it, they must contact sac@atelierduchef.com as soon as possible by email. If the order has not yet been shipped, Atelier du Chef will do everything possible to satisfy the customer. If the order has already been shipped, the customer should refer to the Refund or Exchange Policy section of Product If the products require a special order, it is impossible to cancel it.

Every order is subject to an invoice sent by email.

Payment methods

Atelier du Chef account with authorized credit limit
Visa
Mastercard

ACCOUNT ATELIER DU CHEF

The account must be open and active at the time of invoicing. To open a business account, please email sac@atelierduchef.com and request an account opening form. Complete the form and return it to the same address. You will receive a response or rejection within 3 business days. The credit limit will be specified at the same time. In this case, payment is due net 30 days.

CREDIT CARD

Atelier du Chef No credit card information is stored. Only the transaction result is retained. All ordered products are invoiced, whether they are in stock or not. Ordered products that are in stock are shipped. Out-of-stock items are shipped according to the conditions mentioned in the Multiple Shipments section.

ONLINE PAYMENT

Online shopping management is handled by Elavon, a company specializing in IT security. Elavon protects online store transactions against fraud attempts through the use of security tokens and various anti-fraud tools, making Elavon a PCI Level 1 certified online payment service provider.

LEASE-TO-LEASE

The weekly payment amount mentioned is for informational purposes only; it may vary up or down depending on the client's credit history.
The weekly payment amount is based on a 48-month contract.
The weekly payment amount does not include taxes or transportation.
Due to certain reasons beyond the control of atelier du chef It may happen that this financing is not available to some customers.
The financing rate is given by the leasing company EconoLease and is dependent on the customer's credit file.

BILLING

The invoice for any order placed with online payment is sent to the email address provided at the time of purchase. A copy of the order confirmation is included with the shipment.

Taxes

Taxes are calculated at the rates prescribed by provincial and federal laws. These are applied based on the delivery address indicated on the order.

Shipping and handling charges (if applicable) are taxable. See the Shipping and Handling Charges section for more details.

According to our policies regarding refunds or exchanges Product Taxes will be refunded, except those applicable to shipping or handling charges corresponding to the returned products.

Delivery Policy

Delivery times

Invoiced products are delivered within one to five business days. In the event that a Product If the item is not in stock at the time of ordering, details regarding the delivery date will be communicated by email.

Delivery

Delivery will be made to the address specified in the order. It is not possible to deliver an order to more than one address. If an order is placed by an individual who is absent at the time of delivery, the carrier will leave a non-delivery notice specifying the telephone number to call or the location where the package can be collected.

Shipping or handling fees

Province of Quebec: Orders of $199 or more before taxes placed in our online store and delivered via standard courier will not be subject to shipping or handling fees. A $12 fee applies to all orders under $199 delivered via standard courier.

Rest of Canada : A fixed delivery fee applies to all orders deliverable via standard courier.

As soon as a Product If your order requires a delivery method other than standard courier, shipping and handling charges will be billed from our warehouse. If necessary, a suitable delivery plan will be promptly proposed.

Anticosti Island, the Magdalen Islands, Northern Quebec, Labrador, Newfoundland, and any other region accessible only by air are excluded from the "$199 free shipping" promotion. Please contact us to inquire about delivery options.

Multiple shipments

Orders of $199 or more requiring more than one delivery will not incur any shipping or handling fees. Below this amount, a $12 fee will be added to the first shipment. In the case of an order containing at least one Product If the order requires a delivery method other than courier, shipping and handling charges will be billed from our warehouse. By mutual agreement, the shipment may be sent in a single delivery.

International shipments

Atelier du Chef will communicate directly with the customer to determine the shipping arrangements for any order to be shipped internationally.

Risk of losing the package

Atelier du Chef assumes the risk of loss or breakage of Product ordered, and this from the moment when Atelier du chef The carrier hands the goods over until the customer confirms delivery. The customer's responsibility begins upon signing the carrier's delivery note. Therefore, they must ensure that all ordered goods are undamaged before signing. If a Product Any item that appears damaged or missing must be noted on the delivery slip before signing it. The customer must then contact Atelier du Chef within 24 hours to agree on a credit note corresponding to the value of the damage. Atelier du chef cannot be held responsible if the delivery note is signed without mention of damage.

In the event of a return of ordered products, Atelier du Chef will only be responsible for the package if the guidelines in the Policy section regarding refunds or exchanges are followed. Product are respected.

Policy regarding the return of Product

Purchases made in our Bargains section and special orders cannot be refunded or exchanged, as these are final sales.

All requests for exchanges or refunds must be made by email to sac@atelierduchef.com

Reviewing the case file can lead to three possibilities:

Atelier du Chef accepts the error and approves the return at his own expense.
Atelier du Chef approves the return at the customer's expense, as it is an error on the customer's part.
Atelier du Chef does not allow returns, as it is a Product as provided for in the first paragraph of this section.

If the return is permitted, Atelier du Chef We send the labeling materials by email. The customer must print everything and affix it to the merchandise being returned. Upon receipt, Atelier du Chef proceeds according to what was planned. Atelier du Chef does not reimburse delivery or handling costs incurred in the event of non-use of its labeling equipment.

In the event of a refund, it will be issued according to the payment method used when the order was placed.

In the event of an exchange, the shipment of the merchandise will be free of charge if it is due to an error on our part. Atelier du Chef and at the customer's expense if it is an error on their part.

No returns are accepted more than 10 days after receipt of the order. Product Purchased online can be returned either online or in store, but not the other way around.

Changes to the Online Store Policies and Terms of Use

Atelier du Chef reserves the right to modify its policies and terms of use for the online store. Prices and availability of products offered may change without notice. For these reasons, an order of Product An order containing an incorrect price, description, or unit of measurement may be cancelled. Atelier du Chef However, it undertakes to provide the fairest prices and descriptions possible and to correct them as quickly as possible, if necessary.